AUTO VALUE
Google +FacebookYelpSureCritic

Call us for all your car needs! 520-458-2061
520-458-2617
520-458-2665

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • AutoWares - Auto Value - CSC
  • AutoWares - Auto Value - IPS
  • Mitchell1
  • Sierra Vista Chamber of Commerce
  • Sierra Vista Hispanic Chamber of Commerce
  • Car Care Aware

Testimonials

  • We have used Monty's Motors for years. They are honest, and will tell you if you don't need something or if a repair can wait. They are always pleasant, listen to your concerns and don't dumb-down the info if you are a female. And they stand by their work - if something does go awry with a repair, they take care of it immediately. Highly recommend them.
    -Jean W.

  • I absolutely love the honesty and automotive skills of Monty's!! They are the best in west for sure! Highly recommended!!
    -Dave L.

  • Went above and beyond in providing needed repairs for my truck. Several items done at no charge. Honest, straight forward and quality service.
    -Casey O.

  • Monty's Motors is truly an auto repair & service pro in town; mechanics are excellent with no margin of error in their work. Also management is honest, competent, accurate & punctual. When it comes to my car repair n service, I will stay with Monty's Motors.
    -Jake

  • We shopped around for the timing belt replacement on a 2010 Subaru Outback and these guys had the best price and one of the quickest available service appointments. They replaced our timing belt and water pump the same day we dropped it off for service and I can say they did a great job at a very fair and reasonable price. I will be sure to use them again and have already passed them along as a great "honest" auto repair shop in Sierra Vista.
    -Jason G.

  • For a professional Auto repair shop, see Greg and relax. A little price break from the average no matter how old or new. They can handle it. Great Shop
    -Bruce B.

  • I don't say this often. Nor will I say this lightly. I would recommend Monty's to ANYONE who was in need of auto care services...It is rare you find a decent, trustworthy, and honest mechanic on the first try. Thanks Monty's! We will be using you for ALL of our car care needs!
    -Sonny M.